
Chapter 3: CallFinder Server Installation
Multi-Tech Systems, Inc. CF220-DID CallFinder User Guide 30
8. Setting Up the Mail Server
The CallFinder uses a mail server to send, by email, call log reports to the administrator. An email is also
sent to the administrator each time the CallFinder is powered up. In all cases, you must specify the
address of the mail server and the email address of the administrator. Some email servers require
authentication before allowing the CallFinder access. In these cases, the CallFinder unit must be
assigned an SMTP Server User Name and a password. If the mail server does not require authentication,
the last three SMTP Configuration fields (“SMTP Server User ID,” “Password,” and “Retype Password”)
must be left blank.
a. In the CallFinder Administration screen, go to the SMTP Configuration fields.
Figure 3-8: SMTP configuration
b. Fill in the network IP address or domain name of your mail server.
c. The default SMTP Port value of 25 is standard. Change it only if you have a compelling reason.
d. Enter the email address of the administrator (the party that you want to receive call log reports).
e. Email Server Authentication Parameters. If your email server requires authentication in order to
give the CallFinder access, fill in the lower three fields (SMTP Server User ID, SMTP Password, and
Retype Password). If you can enter the network email program and send messages without
entering a User ID and Password, then you must leave these fields blank.
However, if your network email program does require a User ID and Password in order to send email
messages, you must fill in these three fields. If authentication is required and these fields are left
blank, then the error “SMTP Authentication Error” will appear on the Current Status screen in the
“Email Status” field. If authentication is not required and these fields are filled in, then an error will
also occur. You must know how your email server works in this regard and complete the
Administration: SMTP Configuration screen accordingly.
f. Click Update. The SMTP Configuration information will be saved in the CallFinder.
At this point the Administrator should receive an email from your CallFinder saying that the mail
server address has been updated.
g. If you do not receive an email saying that the mail server address has been updated, see item #2
“What if I don’t get an email when I set the mail server address?” in the Troubleshooting section of
this manual.
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