Multitech MTA128NT Bedienungsanleitung PDF herunterladen (Seite 8)

ID and Keywords Symptom: Workaround

040474s

…The output omits the zero in displaying the version number. For

instance, firmware release 1.04 inaccurately appears in the output as

Prod Rel (Product Release) 1.4.

At the endpoint, press the Mute, View, and #

buttons to see the accurate firmware release

number.

Endpoint / Appliance /

Telephone, Firmware

Download, File

Transfer, Maintenance

IF:

- The firmware release for an IP endpoint contains a period followed by a

zero (".0"), and

- You run the command 'status station' or 'list registered-ip-stations' for

that endpoint…

THEN:

033854s

…The endpoint does not accept the attempt, regardless of the download

To re-download a given release of firmware to an

endpoint that already has that firmware, first

download a different release, and then download

the desired release.

Maintenance,

Firmware Download,

File Transfer,

Endpoint / Appliance /

Telephone

IF:

- An endpoint reports that it already has a given release of its firmware,

and

- You attempt to download the same firmware again…

THEN:

033556s

…DTMF tones cannot be sent to the far end.

Set the method of DTMF for the signaling group to

'rtp-dtmf-payload'.

Networking, Tone,

H.323 IP, Trunk, SIP,

Endpoint / Appliance /

Telephone

IF:

- The DTMF method for a signaling group is set to 'in-band' or 'in-band-

g711', and

- An IP endpoint makes a call over and IP or SIP trunk in that signaling

group…

THEN:

030208s

…The endpoint cannot dial.

On the station form for the DCP endpoint, set the

port to be "DCP Port". Alternatively, if TTI

(Terminal Translation Initialization) is enabled, do a

TTI or PSA (Personal Station Access) associate.

Related document: PSN000087.

System Reset,

Upgrade, Endpoint /

Appliance / Telephone

IF:

- A DCP endpoint is associated with an IP Softphone, and

- Communication Manager undergoes an upgrade or a reset system 3, 4,

or 5…

THEN:

025337s

…The attempt does not succeed, because the modem is busy.

Schedule the command to run later via the Linux

shell, using the command 'at'. For instance:

at now + 3 minutes

at> testinads

at> ^d

Maintenance, Modem

IF:

- Someone is logged in via the modem, and

- You attempt to use the command 'testinads' or 'testmodem'…

THEN:

025227s

…The system appears to accept the command, and can take several

minutes before it eventually returns a test failure.

Do not use the command 'reset board' on an empty

slot.

Administration,

Maintenance, TN

Circuit Pack

IF:

- A slot is unadministered and physically empty, and

- You use the command 'reset board' for that slot…

THEN:

022137s

…The backup is not visible.

Look for information about backups to that server

under the web menu option View Backup Log.

Maintenance, File

Transfer,

Backup/Restore

IF:

- You back up data to a DOS-based ftp server, and

- You look for the data via the web menu option View Restore Data…

THEN:

022021s

…The LED nevertheless remains on.

If the LED remains on even after you verify that no

alarms are present, check that the LED panel

board is correctly seated.

Maintenance, Alarm,

Media Gateway,

H.248 IP

IF:

- An alarm LED indicates a problem with a G700 Media Gateway, and

- You verify that no such problem condition exists…

THEN:

021967s

…The connection to the endpoint fails.

Administer Remote Access calling not to use ISDN

trunks.

Endpoint / Appliance /

Telephone, ISDN,

H.323 IP, Trunk,

Media Gateway,

Blocked/Dropped

Call, H.248 IP

IF:

- A Remote Access call comes into a media server over an ISDN trunk

rather than an H.323 IP trunk, and

- The call goes back out of the media server to an endpoint connected

via a CO trunk in a G700 media gateway…

THEN:

021923s

…The endpoints unregister from the primary controller and can

potentially register with a local survivable processor (LSP).

Shut down all LSPs before upgrading the primary

controller.

Reliability,

Maintenance, LSP

(Local Survivable

Processor), Upgrade,

Registration, Endpoint

/ Appliance /

Telephone

IF:

- You upgrade the primary controller…

THEN:

Page 8 of 9Avaya Communication Manager, Release 3.1

Known Issues and Workarounds for the S8400 Media Server

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