
ID Symptom WorkaroundKeywords
033556s On a call from an H.323 IP telephone over an IP (H.323)
or SIP trunk, if the DTMF method for the trunk's signaling
group is set to 'in-band' or 'in-band-g711', DTMF tones
cannot be sent to the far end.
Set the method of DTMF for the signaling group to 'rtp-
dtmf-payload'.
IP Networking,
Tones, H.323 IP,
Trunks, SIP
033095s
A QSIG trunk call that invokes path replacement (in a
transfer) or diversion (in being forwarded off-net) drops if it
exceeds the administered CAC (Call Admission Control)
bandwidth limit.
Disable path replacement for CAC-constrained links that
are likely to exceed the allowable bandwidth.
Endpoints /
Appliances /
Telephones,
Blocked/Dropped
Calls, QSIG,
ISDN
030208s
A DCP endpoint associated with IP Softphone cannot dial
after an upgrade or a reset system 3, 4, or 5.
On the station form for the DCP endpoint, set the port to
be "DCP Port". Alternatively, if TTI (Terminal Translation
Initialization) is enabled, do a TTI or PSA (Personal
Station Access) associate.
Related document: PSN000087.
System Resets,
Upgrades,
Endpoints /
Appliances /
Telephones
025337s
When someone is logged in via the modem, no one can
use the command 'testinads' or 'testmodem', because the
modem is busy.
Schedule the command to run later via the Linux shell,
using the command 'at'. For instance:
at now + 3 minutes
at> testinads
at> ^d
Maintenance,
Modem
025227s
If you use the command 'reset board' on a slot that is
unadministered and physically empty, the system appears
to accept the command, and can take several minutes
before it eventually returns a test failure.
Do not use the command 'reset board' on an empty slot.Administration,
Maintenance,
Circuit Packs
022137s
Data backed up to a DOS-based ftp server is not visible
via the web menu option View Restore Data.
Look for information about backups to that server under
the web menu option View Backup Log.
Maintenance,
File Transfer
022021s
An alarm LED remains on, indicating a problem with the
G700 media gateway even though no problem condition
exists.
If the LED remains on even after you verify that no
alarms are present, check that the LED panel board is
correctly seated.
Maintenance,
Alarms, Media
Gateway, H.248
IP
021967s
When a Remote Access call comes in over an ISDN trunk
rather than an IP (H.323) trunk, and goes back out of the
media server to an endpoint connected via a CO trunk in a
G700 media gateway, the connection to the endpoint fails.
Administer Remote Access calling not to use ISDN
trunks.
Endpoints /
Appliances /
Telephones,
ISDN, H.323 IP,
Trunks, Media
Gateway,
Blocked/Dropped
Calls, H.248 IP
021923s
When the primary controller is upgraded, the endpoints
unregister from the primary controller and can potentially
register with a local survivable process (LSP).
Shut down all LSPs before upgrading the primary
controller.
Reliability,
Maintenance,
LSP, Upgrades,
Registration
021533h
If an Embedded Web image has been downloaded to the
P330 in the G700 media gateway, the version in bank A
(where that image resides) appears as 0.0.0.
To see the version number of the Embedded Web image,
use the 'dir' command. Look at the version number for
the EW_Archive.
IP Networking,
Maintenance,
Media Gateway,
File Transfer,
H.248 IP
021530s
When an LSP (local survivable process) in a time zone
different from its primary server takes over call
processing, the time displayed on the telephones is
inaccurate.
Administer the LSP to be in the same time zone and
have the same time as the primary server. In the web
pages on the LSP, set the time zone and time accurately.
Administration,
Reliability,
Endpoints /
Appliances /
Telephones,
LSP, Displays
021314s
When a local service observer is in listen/talk mode and
presses the VDN of Origin Announce (VOA) button, the
observer's talkpath might be lost. When this occurs, the
Service Observing button still flashes as if it is still in
listen/talk mode.
To recover the talkpath, the service observer can toggle
the Service Observing button to Listen Only and then
back to Listen/Talk.
Call Center,
Service
Observing,
Buttons, Talkpath
Page 7 of 8Avaya Communication Manager, Release 3.1
Known Issues and Workarounds for the S8500 Media Server
© 19 May 2006 Avaya
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