Multitech MTA128NT Bedienungsanleitung PDF herunterladen (Seite 5)

ID Symptom WorkaroundKeywords

054573s If Busy Tone Detection is enabled and Direct IP (shuffling)

is disabled, an incoming analog trunk call to a vector on a

media gateway drops rather than follow a coverage path

that goes over a QSIG trunk (for instance, by going to

Modular Messaging) if the vector has a collect step after

an announcement, and the caller presses digits before the

announcement finishes.

Contact your technical support organization and request

that they look for the signature of this problem. If the

signature is present, request and apply patch 10901 or

any later patch that includes 10901.

Related document: PSN000597.

Coverage,

Forwarding,

Media Gateway,

Messaging /

Voice Mail,

QSIG, ISDN,

H.248 IP,

Vectoring

054534s

After an upgrade to Release 3.1 of Communication

Manager, The DWBS (DEFINITY Wireless Business

System) circuit pack TN789 (Radio Controller) might be

out of service.

Busy and release the circuit packs after the upgrade is

complete.

Wireless,

Upgrades,

Circuit Packs

054508s

If the pager number administered as the default on the

system-parameters crisis-alert form improperly begins

with a numeral (normally, 9) which invokes ARS routing,

then a trunk which carries a crisis alert to that number

subsequentlycannot properly handle the next crisis alert or

any other call using end-to-end DTMF tones to access

adjunct capabilities (for example, voice mail).

Do not use the numeral for ARS routing when

administering the crisis alert number.

Trunks, Paging,

Tones,

Blocked/Dropped

Calls,

Emergency,

Messaging /

Voice Mail

054361s

When a prompt for an authorization code on an AAR trunk

call times out, recall dialtone sounds rather than intercept

tone.

Supply an authorization code before the prompt times

out. Or, if it does time out, disregard the tone; hang up

and try the call again.

AAR & ARS,

Tones

054244s

It is possible to install multiple MM710 T1/E1 Media

Modules in a G350 Media Gateway, although the G350

can make use of only one.

Do not install more than one such media module.Administration,

Maintenance,

Media Gateway,

Media Module,

H.248 IP

054192s

If Maximum Agent Occupancy (MAO) field on the system-

parameters features form is set to a value less than 75%,

agents who exceed that value cannot receive calls, even if

they press an Auto-In or Manual-In button twice to

override their percentage. Their state remains Available

rather than Aux, and queued calls go to them, but they

cannot accept the calls.

Use an MAO value of 75% or higher.Agent, Call

Center

054045s

In rare cases, if TTI is in use for BRI endpoints, those

endpoint might appear to be out of service. The

command 'status station' shows it to be disconnected, and

the command 'display alarms' shows that the endpoint

has a warning but is in service. Calls to the endpoint

receive a busy tone.

Lift the receiver of an affected endpoint to bring it into

service.

Busy, Endpoints

/ Appliances /

Telephones

053524s

If an agent is using a port that is in a maintenance busy

state when timed ACW (After Call Work) mode expires for

the agent, the agent does not go to an available state

even after the port leaves the maintenance busy state.

Log the agent out and back in.Agent, Call

Center, Timers

053163s

An incoming call with no calling number attached (for

instance, where Display is set to No) does not

successfully alert a wireless endpoint over an IP trunk.

Reset Display to Yes.Endpoints /

Appliances /

Telephones,

Wireless,

Blocked/Dropped

Calls

052294s

If a call on a DCP endpoint on a media gateway ends

during a media gateway link audit, the endpoint becomes

unusable.

Disable test 1524 (the link audit).Endpoints /

Appliances /

Telephones,

Media Gateway,

Maintenance,

Link, H.248 IP

052283s

An attempt to administer a static route results in that route

appearing on the web page even if the administration

fails. Moreover, the web page looks as if it allows you to

administer no more than 9 static routes.

To clear the erroneous appearance of a static route

whose administration fails, re-administer it.

To administer 10 or 11 static routes, first administer the

9 visible static routes. The web page then shows that 2

more are available.

This is resolved in Release 3.1 of Communication

Manager.

Administration,

Routing

Page 5 of 8Avaya Communication Manager, Release 3.1

Known Issues and Workarounds for the S8500 Media Server

1 2 3 4 5 6 7 8

ID Symptom WorkaroundKeywords 1

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