Multitech MTA128NT Bedienungsanleitung PDF herunterladen (Seite 3)

ID and Keywords Symptom: Workaround

070517s

…The 'queue to best' step might not work, resulting in a failed call.

Use 'queue to 1st/2nd/3rd' rather than 'queue to

best'.

Contact your technical support organization.

Request and apply the latest approved combo

patch that includes patch 13446.

Related document: PSN001263.

Vector,

Blocked/Dropped Call

IF:

- A vector contains a 'queue to 1st/2nd/3rd' step, and

- You change that step to 'queue to best'...

THEN:

070503s

…The value provided for %Blk is incorrect.

Contact your technical support organization.

Request and apply the latest approved combo

patch that includes patch 13424.

Related document: PSN001212.

Administration,

Maintenance,

Measurement,

Administration

IF:

- You run the command 'list measurements ip dsp-resources'...

THEN:

070400s

…The first coverage point does not ring the number of times set for that

On the coverage form, reset the field All to No.

Alternatively, contact your technical support

organization. Request and apply the latest

approved combo patch that includes patch 13417.

Related document: PSN001295.

Coverage, Forwarding

IF:

- On the coverage form, the field All is set to Yes for either inside or

outside calls...

THEN:

064443s

…You might not be able to login into that server because the logins are

now locked. If you run the bash command ‘userlock –s’ on both servers,

you see that the login is locked on the standby or inactive LSP/ESS

server, but not on the activer server. You cannot enable the login via the

Communication Manager command ‘enable login’ or the bash command

‘userlock –u’.

Contact your technical support organization and

request that they remove the file

/etc/opt/ecs/lockout from the standby or inactive

LSP/ESS.

Related document: PSN001114.

Login, Interchange,

Duplication

IF:

- You run the Communication Manager command ‘disable login’ or the

bash command ‘userlock’, and

- Then that server becomes the standby server…

THEN:

064314s

…An attempt to change or remove that endpoint fails with the message

Object In Use; Try Again Later, even though the endpoint is not on a call.

After such an attempt, the endpoint cannot make or receive calls.

Avoid administering the first button of an IP

endpoint as anything other than a call appearance.

If the problem has already occurred, contact your

technical support organization. Request help from

the corruption group to clear the ca_voice index.

Related document: PSN001056.

Endpoint / Appliance /

Telephone,

Administration,

Blocked/Dropped

Call, Translation

Corruption,

Translations

IF:

- You administer the first button of an IP endpoint as something other

than a call appearance (for instance, abbreviated dialing, or Send All

Calls)…

THEN:

063994s

…There are no SNMP traps for ISDN-SGRP (ISDN Signaling Group)

alarms.

On the SNMP filter web page, set the filters for

major, minor, and warning. Do not filter by

category, MO-Type, or MO-Location.

Related document: PSN001032.

Alarm, Maintenance

IF:

- On the SNMP filter web page, you filter by category, MO-Type, or MO-

Location…

THEN:

063761s

...Communication Manager rejects ASAI third-party requests when DS1

signaling is set to ISDN-PRI. As a result, the ASAI agent GUI cannot

Set DS1 signaling to ISDN-EXT.

Alternatively, contact your technical support

organization. Request and apply the latest

approved combo patch that includes patch 12668.

Related document: PSN001201.

Adjunct, ASAI, Agent,

Call Center,

Conference, ISDN,

PRI, DS1

IF:

- You use ASAI third party selective listen requests...

THEN:

063692s

…The call does not succeed.

Contact your technical support organization.

Request and apply the latest approved combo

patch that includes patch 12865.

Related document: PSN001213.

Blocked/Dropped

Call, Call Center,

Service Observing,

Transfer, Vendor

Equipment and

Applications

IF:

- An endpoint is being service-observed, and

- That endpoint receives a call from an Altura PBX, and

- The call transfers back to the Altura PBX...

THEN:

063449s

…The agent hears a series of digits which sound with equal duration in

Remove the BSR polling step in the vector.

Alternatively, add a collect step prior to the queue-

to best step, in order to dump all digits in the call

buffer.

Related document: PSN000984.

Call Center, Tone,

Agent, Vector, BSR

(Best Services

Routing)

IF:

- BSR (Best Services Routing) polling fails, and

- Later in the call, someone accidentally presses a digit…

THEN:

063438s

…The call might continue to appear to the CTI application as an

incoming call.

Set the field Send Reroute Request to No for the

hunt group associated with voice mail.

Related document: PSN001013.

Coverage, Messaging

/ Voice Mail

IF:

- If a call comes to a CTI application, and

- The call covers to voice mail…

THEN:

Page 3 of 6Avaya Communication Manager, Release 4.0

Known Issues and Workarounds for the S8400 Server

© 25 June 2007 Avaya

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