
US
6,219,708
B1
5
ID
call
management
and
security
and
statistical
telephone
call
handling.
The
controller
provides
organization
through
rack
groupings,
visual
feedback
on
system
status,
control
over
callback
security
options,
fault/alarm
status
and
cor
rective
actions,
diagnostic
tools
for
testing,
verifying
and
tracking
modem
operation,
and automated
modem
con?gu
ration.
The
?exibility
of
the
present
system
provides
numer
ous
interfaces
to
perform
the
control
and
management
functions,
as
described
beloW.
A
general
block
diagram
of
the
rack
modem
system
350
is
shoWn
in
FIG.
3.
The
controller
card
300
is
responsible
for
coordinating
the
activities
of
the
front
panel
display
320
and
the
memory
340.
The
controller
card
300
also
has
an
interface
for
other
devices
310,
such
as
a
modem
rack
370.
The
management
interface
330
provides
for
management
of
the
rack
modem
system
350.
Commands
are
received
from
the
netWork
380
at
netWork
interface
360.
In
one
embodiment,
netWork
interface
360
is
an
ethernet or
HTTP
connection.
In
an
alternate
embodiment,
netWork
interface
360
is
a
Point-to-Point
Protocol
(PPP)
connection.
Other
netWork
connections
may
be
used
Without
departing
from
the
scope
and
spirit
of
the
present
invention.
In
one
embodiment,
the
controller
card
300
is
Multi
Tech’s
MR4800E
controller,
Which
is
described
in
detail
in
the
MR4800E
Rack
Controller
OWner’s
Manual,
Which
Was
incorporated
by
reference
in
its
entirety
above.
This
con
troller
incorporates
a
Motorola
68360
25
MHZ
processor
and
features
four
serial
ports
for
backplane
processing,
PPP
access,
ethernet,
and
a
monitor
port.
The
MR4800E
features
8MB
of
SIMMs
memory,
FLASH
proms
for
program
space,
and
a
RAM
drive.
The
controller
300
performs
all
process
ing
needed
for
con?gurations,
managing
security
tasks (user
names
and
passWords),
and
maintains
fault
logs
and
call
traf?c
logs.
The
controller
300
is
con?gured
to
support
remote
management
via
broWsers
and
Web
pages.
The
controller
300
also
acts
as
an
SNMP
agent
and
performs
FTP
support
and
Telnet
services.
The
MR4800E’s
operating
system
is
a
true
multitasking
real-time
kernel,
including
tasks
for
FTP,
SNMP,
backplane
communications
and
moni
tor
activity.
Additionally,
it
offers
?le
management
command,
such
as
directory
services,
copy
and
rename.
The
MR4800E
controller
alloWs
the
modem
rack
to
be
directly
connected
to
the
Internet,
or
any
TCP/IP
netWork
via
Ethernet,
PPP,
or
HTTP.
Management
of
the
modem
rack
may
be
initiated
anyWhere
the
Internet
access
eXists.
Control
is
implemented
via
HTTP
(i.e.,
broWser
or
Web
page),
or
through
SNMP
management
be
either
an
SNMP
manager,
such
as
HP
OpenVieW,
SUN
NetManage,
IBM
NetVieW,
Novell
NMS,
or
Multi-Tech
proprietary softWare.
Remote
management
is
also
available
via
a
command
line
interface
initiated
over
a
Telnet
session
to
perform
management
operations
on
the
modem
rack.
The
features include,
but
are
not
limited
to,
reset
modems,
set
modems
out
of
service,
and
report
a
particular
modem’s
status.
FTP
?le
transfers
are
used
to
maintain
the
various
?les
used
by
the
controller
300
in
managing
the
operation
of
the
modem
rack
system.
Con?guration
?le,
event
data,
and
security
information
may
be
transported
to
and
from
the
remote
POPs
across
the
Internet
using
FTP.
For
eXample,
a
user
may
create
a
security
?le
at
the
central
site
Which
is
applicable
to
many
remote
sites
and
then
FTP
the
?le
to
those
sites.
Rack
Controller
The
MR4800E
rack
controller
contains
the
processor
and
memory
for
intelligent
SNMP
management
of
the
modems
in
the
rack.
The
front
panel
contains
an
RJ45
connection
for
Ethernet
UTP
attachment
to
a
TCP/IP
Ethernet
netWork
and
10
15
25
35
45
55
65
6
a
9-pin
serial
connection
for
PPP
attachment
to
a
remote
TCP/IP
netWork.
The
front
panel provides
16
tWo-color
LEDs
for
MR4800E
card
status
and 4
Ethernet
status
LEDs.
The
MR4800E
provides
centraliZed
modem
rack
man
agement
to
control
modems,
continuously
monitor
connections,
log
the
data,
and
report
the
fault
events.
The
MR4800E
rack
controller
includes:
one
Motorola
MC68360
25mZ
microprocessor;
8
MB
of
RAM
for
volatile
storage;
2
MB
of
?ash
RAM:
1
MB
for
program
space
and
1
MB
for
nonvolatile
?le
system
space;
Ethernet
10Base-T
connector
Which
is
an
RJ45
for
LAN
connection
to
TCP/IP
Ethernet
netWork;
EIA RS232C
connector
for
PPP
connec
tion
to
a
TCP/IP
Ethernet
netWork;
one
RS232C
con?gura
tion
port
out
of
the
back
of
the
rack;
16 tWo-color
LEDs
for
quick
vieW
of
modem
card
status;
and 4
Ethernet
status
LEDs.
SECURITY
The
MR4800E
controller
includes
a
security
system
to
prevent
unauthoriZed
system
modi?cation
by
Telnet
or
FTP
users
Who
access
the
system
via
the
diagnostic
serial
port
on
the
back
of
the
CC4800
rack.
SNMP
and
MultiModemMan
ager
softWare
security
is
done
by
the
selection
of
SNMP
read
and
Write
community
strings.
There
are
three
levels
of
security,
guest,
operator
and
supervisor.
There
are also
default
user-ids
and
passWords
for
each
level:
Supervisor
Operator
Guest
Security
Level
Can
perform
all
Can
perform
non-
Can
only
vieW
management
destructive
information
commands
management
commands
Default
User
ID
supervisor
operator
guest
Default
Password
supervisor
operator
guest
Once
logged
in
a
user
can
change
their
user-id
and
passWord
USERID—AlloWs
a
user
to
change
their
user
id
PASSWD—AlloWs
a
user
to
change
their
passWord
FILE
SYSTEM
The
MR4800E
utiliZes
a
?le
system
for
storing
con?guration,
security,
and
event
information.
There
are
tWo
drives
on
the
system:
A
and
B.
The
A
drive
is
used
for
non-volatile
information
such
as
con?guration
and
security
database
?les,
and
is
about
1
MB
in
siZe.
The
B
drive
is
for
volatile
information
such
as
event
?les
and
is
about
6.5
MB
in
siZe.
Each
drive
has an
MMM
directory
on
it.
A:\MMM
stores
all
the
con?guration
information
for
the
system.
B:\MMM\MR.LOG
contains
all
of
the
event
?les
for
the
system.
The
?le
system can
be
accessed
either
through
the
command
line
interface
or
by
using
FTP.
COMMAND
LINE
INTERFACE
The
MR4800E
provides
a
complete
command
line
inter
face
for
management
functions
through
either
the
MR4800E
diagnostic
serial
connector
or
by
using
Telnet.
When
?rst
setting
up
the
MR4800E
the
MR4800E
diagnostic
serial
connector
may
be
used
to
set
up
the
system’s
TCP/IP
information
(such
as
it’s
IP
Address,
Default
GateWay
IP
Address,
etc.)
When
the
system
is
accessed,
either
in
Telnet
or
by
using
the
serial
port,
the
user
Will
be
prompted
for a
user
id
and
passWord.
A
user
id
and
passWord
for
the
desired
security
level
is
entered
(see
above
for a
description
of
the
security
levels).
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