Multitech TA410 Bedienungsanleitung PDF herunterladen (Seite 2)

World Headquarters

Tel: (763) 785-3500

(800) 328-9717

www.multitech.com

EMEA Headquarters

Multi-Tech Systems (EMEA)

United Kingdom

Tel: +(44) 118-959 7774

Multi-Tech Systems (EMEA)

France

Tel: +(33) 1 64 61 09 81

Highlights

Convert Web Site Visitors to Buyers. 57% of all online shopping

carts are abandoned (DoubleClick August, 2004). This well-

known problem attests to a huge opportunity to boost online

sales at the point of purchase. The TalkAnytime

media

server

enables instantaneous voice connectivity, through

the user’s PC, over an Internet connection. This gives you the

opportunity to convert web site visitors into buyers. E-mail

has proven to be too slow as a channel to address questions

during a transaction, and if a shopper needs to log off and

use the phone, that sale has been delayed or lost altogether.

Studies show that live customer service can cut shopping

cart abandonment rates by 10% to 45% because company

representatives can walk customers through problems or

immediately answer questions.

Upsell Opportunities. The opportunity for upselling while

the customer is on the phone with you is a tremendous

opportunity to generate incremental revenue. Studies have

shown that customers who asked for help and received it

during the sales cycle spent from 10% to 50% more on their

web purchases. Your TalkAnytime media server prospect

is already qualiﬁed and has an interest in more of what

you have to sell. Take advantage of this revenue-enhancing

customer interaction.

Increase Customer Loyalty. With the TalkAnytime soft phone,

you will enhance customer satisfaction by responding

quickly to customer needs. Now customers can click a

button to receive live support, and remain connected to the

Internet during the call so that problems can be resolved

more efﬁciently and productively. In addition, you can reduce

your technical support call handling costs by allowing the

customer to ﬁnd the majority of the questions/answers

online and immediately link to a support representative to

close the information gap where needed. Ultimately, you will

strengthen customer loyalty through an immediate efﬁcient

response and increased one-on-one communication.

Stay Ahead of the Competition. Differentiate from the

competition with the TalkAnytime soft phone’s cost-

effective, value-added customer interaction. By signiﬁcantly

increasing customer convenience, satisfaction and upselling

opportunities, businesses can generate increased revenue

and reduce abandoned sales.

TalkAnytime Components. The TalkAnytime media server

solution includes the following components:

• TalkAnytime web site button – can be customized to reﬂect

company brand identiﬁcation

• TalkAnytime PC client – a JAVA applet downloaded on the

user’s PC that comprises of a media driver, codec driver,

TalkAnytime call setup protocol and client conﬁguration

interface

• TalkAnytime media server – holds the TalkAnytime server

component which comprises of the call setup protocol,

media server, call routing interface, logging and reporting

How it Works. The call ﬂow for TalkAnytime is outlined as

follows:

1) The visitor clicks on the TalkAnytime button on the web site.

The TalkAnytime client application is downloaded to their

computer and the Internet call is initiated.

2) The TalkAnytime client software routes the call over the

Internet to the corporate ofﬁce, where the call is connected

to the TalkAnytime media server.

3) The TalkAnytime media server converts the IP call to a

circuit-switched call and passes it directly to the PBX or ACD

where it can be sent to a call que or directly to a company

representative.

PC User System Requirements

• 200 MHz Pentium CPU or higher

• Windows 95 (requires Winsock2), 98, ME, NT SP6 (or higher),

2000, or XP

• Full duplex soundcard

• Standalone microphone and speakers, headset, handset or

USB audio device (A headset is preferred for best quality)

• Internet connection

Ordering Information

Product Description Region

TA410* 4-Port Click-to-Talk Server Global

TA810* 8-Port Click-to-Talk Server Global

TA2410 24-Port Click-to-Talk Server US/Can

TA3010* 30-Port Click-to-Talk Server Euro/ROW

* Specify country when ordering.

Made in Mounds View, MN, U.S.A.

Features and speciﬁcations are subject to change without notice.

Trademarks / Registered Trademarks: TalkAnytime, Multi-Tech, and the

Multi-Tech logo: Multi-Tech Systems, Inc. / All other products and technologies

are the trademarks or registered trademarks of their respective holders.

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Highlights 2
Ordering Information 2

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